House of Seafood responded to a complaint posted by a woman who said the “Da Giant Bun” she ordered from her Punggol outlet was “not cooked”.
Facebook user Michelle Aw posted photos and a video of the updo she ordered on the Complaint Singapore page on Wednesday, November 3.
In her post, she claimed other customers had similar issues and added that the crab in the bun was also “tough and tasteless”.
Speaking to Stomp on Friday, November 5, House of Seafood founder Francis Ng said the restaurant was the first in Singapore to launch giant buns with bags of chili crab sauce and real crab meat. inside.
“We have sold millions of buns since the launch last year,” he said.
“No one complained and it’s normal for the bottom of the bun to be a little wet when we wrap the sauce inside the bun.
“It is also very common for the bottom of the outside of the bun to have white powder or it would stick to the aluminum tray when delivered (something like snow skin mooncakes).”
He added that the rolls are freshly baked daily.
Mr Ng said that after Michelle Aw filed her complaint, the restaurant immediately contacted her to offer her a replacement bun.
“She rejected our offer and told us she had a ‘phobia’ and threatened to file a complaint with the Singapore Food Agency (SFA),” he said.
“This week, she messaged our staff and asked us to send it to her sister’s house in Jurong instead.
“We told her that we would prefer that she self-collect so that we can open it and let her see that it is very common to have moisture at the base of the giant bun.
“However, she took offense and complained to the media.”